Say hello
The light’s on for you.
Whether you’re mid-stay and need a hand, dreaming up your next escape, or just have a question about a home — a real person from the Wick & Co team reads every message. Pick whichever way of reaching us feels right.
Ways to reach us
Already booked?
Help with a booking.
The quickest way to sort anything about an existing stay — date changes, extras, arrival details — is through your account, where the team sees your booking alongside your message.
Sign in — no password needed.
Pop in the email you booked with and we’ll send a one-time magic link. Once you’re in, you can message the team about any of your stays and track every reply in one place.
Send a message
Tell us what you need.
Pick a topic so your note lands with the right person — we reply to everything within one working day.
Practical information
We reply within one working day
Often much sooner. Live chat is usually fastest while the kettle's still warm.
Check-in from 4pm, out by 10am
Every home is self check-in — your door code is emailed the day before arrival.
Your answer might already be here
Our FAQs cover parking, hot tubs, pets, deposits and more.
Read the FAQsPlanning a particular kind of stay? We’ve written guides for contractors, families, couples and hospital & event stays.